User Experience (UX)
E xcellent end of term meeting today, ABC! We had a lively discussion about User Experience (UX), eliciting our own opinions about certain companies, how they operate, and what it is that makes us eager to continue consuming. We then set out to explore what makes good user experience, and what a company should do in order to achieve such. User Experience is about the interaction of a customer with a company's product, and whether their experience was pleasant, manageable, satisfactory and frictionless. Companies that focus on developing such user experience are very "customer-centric", focusing on generating a good experience for the customer. We discussed how a company first needs to develop a worthwhile product that a customer will want and be happy with, and then focus on enhancing their experience. No matter how good a customer's experience is, if the product is not of worth to people, the whole endeavor is futile. Prior to the grand globalization th